FAQs
General
Each model comes with its own set of specifications and features. Please refer to the product descriptions on our website for detailed information about battery life, motor power, frame material, and other specifications.
You can easily place an order through our website. Simply select the desired part, add it to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer alternative payment methods such as PayPal and Apple Pay.
Shipping
We offer standard and expedited shipping options. Estimated delivery times vary depending on your location and the shipping method chosen. Please refer to our Shipping Policy for more information.
It depends on where you are. Orders processed here will take 2-8 business days to arrive. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there. Or email us your specific request, we may be able to customize your product.
If you need to return or exchange an item, please contact our customer support team for assistance. All returns and exchanges must be approved by TB Electric and meet our return policy criteria.
Yes, we provide technical support to assist with troubleshooting and resolving any issues you may encounter with your electric bike or any other parts. Contact our customer support team for assistance.
Some customization options may be available. Check out our Custom Bike Builds page to learn about customization. Please contact us to inquire about customizations or special orders.
For more information about TB Electric, our mission, and our products, please visit the About Us section on our website.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.